As you’re probably aware, from our last update, we continue to monitor the situation and respond quickly to government advice and the professional guidance from the Royal College of Veterinary Surgeons (RCVS) and British Veterinary Association.
As a result, we are focusing our efforts on the horses in urgent need of our care and are only physically open or visiting your premises for urgent and emergency cases.
**Please be assured if you have an emergency requiring our services one of our veterinary surgeons will attend your premises immediately**
However, you can always call us for any assistance and we will advise you on how your horses can still receive the care they need.
If you need a prescription for your horse or are collecting a repeat prescription from us, please call us as least 48 hours prior to collection so that we can ensure it is ready for you when you arrive and inform you of the procedure to safely collect the items.
New video consultation service
We recognise that many of our clients are anxious about supporting their horse’s health while movement is restricted and we’re in isolation. In light of this situation, we’ve recently launched a Video Consultation Service – which uses technology to provide general advice, help monitor and update treatment for horses already in our care. In the first instance we ask that you contact the practice and we will advise you of the best way to manage your request – which could be via a video consultation. Our usual consultation fee would apply.
Other useful information and guidance
The health and wellbeing of our patients, clients and staff is our number-one priority. The situation is changing daily and we’re reacting to this to minimise the impact from spreading this virus to more people while supporting your horse’s health needs. If you have any concerns or require any advice, please do contact us.
Thank you for your understanding and patience at this time. We appreciate the words of support and encouragement we have received.